We accept the following credit cards: MasterCard & Visa. We only take payment once your order has been confirmed.
We also accept payment by PayPal. If you decide to use this method, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
At this stage, we don't offer Afterpay.
Please make sure that you are entering the correct card details and there is enough funds in the account.
If you are still getting error messages, please contact your bank.
We don't offer international shipping.
At this stage, we do not have the facility to offer pick up for your parcels.
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.
It’s quick and easy to create an account. Just visit https://keysun.com.au/account/login and follow the instructions on-screen.
Free Shipping for orders over $50
$8.95 shipping fee for orders under $50
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at keysunonline@keysun.com.au. just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
All orders are processed the next business day. You will recieve a shipping confirmation once warehouse have dispatched the order.
At this stage we're unable to upgrade your delivery.
We will keep you updated via email once it’s been shipped and is on its way to you.
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via keysunonline@keysun.com.au, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us at your own cost if you wish upon receiving it.
We have a strict refund policy, so choose carefully. Authorised returns will result in a replacement product or refund.
Please get in touch with customerservice@keysun.com.au to create your account.
This is automatically sent to your email address on file. Please check your mailbox's spam or junk folder, if the email isn't there please contact customerservice@keysun.com.au and they will be able to assist.